Location: International House, St Katharine Docks, Tower Hill, Central London (Office-Based)
Sector: Residential Property Sales, New-Build Developments & Office Administration
Experience Required: Previous experience in administration, sales support or a similar role preferred
Language Requirement: Fluent Mandarin and English
Mandarin-Speaking Sales Administrator Job Opportunity in London
CHBL (Crown Home Buying & Letting) is looking for a highly organised, proactive and detail-oriented Mandarin-Speaking Sales Administrator to join our London real estate team, based in St Katharine Docks.
Founded in 2016, CHBL is a boutique independent estate agency specialising in Prime Central London residential property, including new-build developments and resale homes for UK and international buyers and investors.
This is an opportunity for an ambitious administrative professional who enjoys working in a fast-paced property environment, supporting residential sales operations and contributing to the continued growth of a successful London estate agency.
The role focuses on providing comprehensive administrative and operational support to CHBL's residential sales team, ensuring that client records, property information, sales documentation and internal processes are maintained accurately and efficiently.
The successful candidate will take ownership of CRM administration, sales enquiries, property listings, valuation research, compliance documentation, sales reporting and general office coordination.
You will work closely with our sales consultants, marketing team and Director to ensure the smooth day-to-day operation of the sales department while delivering a professional service to clients, vendors and visitors.
With a bilingual English and Mandarin team and a strong international client base, this position offers the opportunity to develop valuable experience in London's residential property market, sales administration and business operations.
Key Responsibilities
Sales Administration & CRM Management
- Provide comprehensive administrative support to the residential sales team, ensuring daily operations run smoothly and efficiently.
- Record, allocate and manage new residential sales enquiries within the company's CRM system, 10ninety.
- Maintain accurate and up-to-date client, property, vendor, buyer and sales transaction records.
- Take ownership of a project to organise and migrate historical sales records into the CRM system.
- Monitor outstanding administrative tasks and follow up with sales consultants to ensure timely completion.
- Maintain organised digital records, correspondence and supporting documentation.
- Assist sales consultants with preparing client information, property documentation and sales-related correspondence.
- Identify opportunities to improve administrative processes, CRM accuracy and overall operational efficiency.
- Ensure confidential client and company information is handled securely and professionally.
Property Valuations & New Sales Instructions
- Support sales consultants with the preparation of residential property valuations and market appraisals.
- Research comparable property sales, asking prices and local market trends to prepare market intelligence reports.
- Compile relevant property information, market statistics and supporting materials for valuation appointments.
- Assist with onboarding new vendors and residential sales instructions.
- Prepare and issue agency terms of business and relevant documentation to vendors.
- Collect and organise Anti-Money Laundering (AML) documentation and client due diligence information in accordance with company procedures.
- Ensure all required vendor information and supporting documents are received and recorded accurately.
- Coordinate with sales consultants to ensure new instructions are processed efficiently and correctly.
Property Listings, Marketing Materials & Development Information
- Maintain accurate property information, price lists, brochures and marketing materials across CHBL's residential sales portfolio.
- Keep property availability, pricing and development information up to date, particularly for new-build residential developments.
- Liaise with sales consultants and the marketing team to ensure property information is accurate and consistent.
- Assist with preparing and updating property presentations, brochures and sales materials.
- Provide administrative support for online property listings and property portals when required, including holiday cover.
- Monitor changes to property availability, pricing and development information and communicate updates to the relevant team members.
- Support the sales team with marketing materials for client meetings, property viewings and development presentations.
- Help maintain a professional and consistent presentation of CHBL's residential property portfolio.
Vendor Communication & Sales Progression Support
- Prepare property viewing feedback summaries and marketing performance reports for sales consultants to share with vendors.
- Compile relevant property marketing statistics, enquiry activity and viewing information.
- Assist sales consultants with preparing regular vendor updates and property performance reports.
- Maintain accurate records of agreed sales, transaction progress and key deadlines.
- Prepare memorandums of sale and coordinate the collection of relevant transaction information.
- Ensure residential sales files are complete, accurate and compliant with applicable company procedures and regulatory requirements.
- Liaise with sales consultants and relevant parties to monitor outstanding documentation and administrative requirements.
- Track important transaction milestones and follow up on outstanding actions.
- Support the sales team in maintaining a professional and efficient sales progression process.
Sales Reporting & Property Market Research
- Prepare daily, weekly and monthly residential sales performance reports for the Director.
- Maintain accurate records of sales enquiries, property viewings, offers, agreed sales and completed transactions.
- Compile sales pipeline information and relevant performance statistics.
- Produce weekly and monthly property market intelligence reports for internal use and client communications.
- Research residential property trends, new-build developments, market activity and comparable property transactions across London.
- Assist with preparing market presentations, reports and supporting materials for sales consultants.
- Monitor relevant property market information and identify useful insights for the sales team.
- Ensure all reports are accurate, clearly presented and delivered within agreed deadlines.
Office Administration & Director Support
- Act as the first point of contact for office visitors, telephone enquiries and general correspondence.
- Welcome clients, vendors and visitors in a professional and friendly manner.
- Manage diaries, appointments and meeting arrangements for the Director and residential sales team.
- Coordinate internal meetings, client appointments and general office scheduling.
- Provide day-to-day administrative and organisational support to the Director.
- Assist with business correspondence, document preparation and internal communications.
- Support HR administration, including employee onboarding, staff records, employment documentation and contracts.
- Maintain accurate and confidential administrative records.
- Assist with general office management and ensure the workplace remains organised and professional.
- Act as the first point of contact for routine office IT issues, coordinating with external support providers where necessary.
- Help organise team meetings, staff events and internal activities.
- Undertake other reasonable administrative responsibilities as required to support the sales team and wider business.
Performance Targets & KPIs
As a Mandarin-Speaking Sales Administrator at CHBL, your performance will be assessed against agreed administrative and operational standards, including:
- Accuracy and completeness of CRM records and client information.
- Timely recording and allocation of new sales enquiries.
- Successful organisation and migration of historical sales records.
- Accuracy and timely preparation of valuation research and market reports.
- Completion of vendor onboarding documentation and applicable AML requirements.
- Accuracy of property listings, price lists, brochures and development information.
- Quality and completeness of residential sales files and memorandums of sale.
- Timely preparation of daily, weekly and monthly sales reports.
- Quality of administrative support provided to sales consultants and the Director.
- Professional handling of office enquiries, visitors and internal communications.
- Ability to manage competing priorities and complete tasks without repeated supervision.
- Contribution to improved administrative processes and operational efficiency.
Specific targets and performance expectations will be agreed with the successful candidate.
Skills, Experience & Requirements
Essential Requirements
- Fluent Mandarin and English, with excellent written and verbal communication skills in both languages.
- Legal right to work in the United Kingdom.
- Strong organisational and administrative skills, with exceptional attention to detail.
- Ability to manage multiple responsibilities, prioritise tasks and meet deadlines.
- Excellent computer skills, particularly Microsoft Excel, PowerPoint, Outlook and other Microsoft Office applications.
- Confidence using WeChat for professional communication.
- Ability to learn new CRM systems, software and administrative processes quickly.
- Strong written communication skills, with the ability to prepare professional correspondence and accurate reports.
- A proactive, reliable and responsible approach to work, with the ability to follow tasks through to completion independently.
- Excellent interpersonal skills and a friendly, professional manner when communicating with clients, colleagues and visitors.
- Ability to handle confidential client, financial and employee information with discretion.
- Strong problem-solving skills and the ability to identify administrative errors or missing information.
- Ability to work effectively both independently and as part of a team.
- A positive attitude, willingness to learn and commitment to maintaining high professional standards.
Desirable Skills & Experience
- Previous experience in residential estate agency, property sales administration or property management.
- Experience supporting residential new-build developments or property sales teams.
- Familiarity with the UK residential property sales and conveyancing process.
- Understanding of Anti-Money Laundering (AML) checks, client onboarding an
