At Crown Home Buying and Letting Ltd, we are committed to providing a high standard of service. If you are dissatisfied with our service, we take your concerns seriously and will aim to resolve your complaint fairly and efficiently.
Please submit your complaint in writing to:
Email: info@chbl.uk
Please include your name and contact details, the relevant property address, a clear description of your complaint, relevant dates and any supporting documents.
We will acknowledge your complaint within three working days and, where appropriate, let you know when you can expect a response.
A senior member of our team will investigate your complaint and review the relevant information.
We aim to provide a full written response within 15 working days of acknowledgement. If additional time is required due to the complexity of the matter, we will keep you informed.
If you are not satisfied with our response, you may request a further review by a Director of Crown Home Buying and Letting Ltd.
We aim to provide our final written response within 10 working days of receiving your request.
If you remain dissatisfied after completing our internal complaints procedure, you may be able to refer your complaint to Property Redress, the Government-approved independent redress scheme of which we are a member.
Website: www.theprs.co.uk
Email: info@theprs.co.uk
Telephone: 0333 321 9418
Please check Property Redress's current eligibility requirements and applicable time limits before submitting your complaint.
If you believe your complaint involves a potential breach of Propertymark's Conduct and Membership Rules, you may also be able to refer the matter to Propertymark after completing the appropriate complaints and redress process.
Once in receipt of the Property Redress review you have 6 months in which to refer your complaint to Propertymark for further details please see link here: https://www.propertymark.co.uk/professional-standards/complaints.html.
We value your feedback and will always aim to deal with complaints fairly, professionally and efficiently.
Crown Home Buying and Letting Ltd
International House
1 St. Katharines Way
London
E1W 1UN
Email: info@chbl.uk
Telephone: 0203 949 8888
Please leave your message here, and a member of our team will get back to you within 24 hours. Alternatively, you can reach us at info@chbl.uk or call us at 0203 949 8888.
International House, 1 St. Katharine's Way
London, E1W 1UN
