A reputable letting agent should be transparent about their professional memberships, redress scheme and Client Money Protection (CMP). In England, letting agents are required to belong to an approved redress scheme, and agents who hold client money must also belong to an approved Client Money Protection scheme.
At CHBL, we are members of the Property Redress Scheme (PRS), providing access to an independent complaints and redress process.
View our Property Redress Scheme membership
We are also a Propertymark member (ARLA Propertymark) and adhere to Propertymark's Membership Rules and Conduct. Our Client Money Protection is provided through Propertymark, helping to safeguard money held on behalf of landlords and tenants.
For complete transparency, you can view our certificates and memberships below:
Referencing is part of the rental application process and helps us confirm your identity, financial circumstances and suitability for the tenancy. CHBL uses Goodlord to carry out the referencing process.
As part of your application, you may be asked to provide:
The exact requirements will depend on your individual circumstances. Once your application progresses to referencing, you will receive instructions from Goodlord explaining what information and documentation you need to provide.
From 1 May 2026, major changes to the private rented sector came into force in England. These include the move to assured periodic tenancies, the abolition of Section 21 “no-fault” evictions, new rules around rent increases and rent in advance, restrictions on rental bidding, and strengthened rights for tenants who wish to keep a pet. Click here to read more.
Tenants can make a written request to keep a pet at their rented property. A landlord must consider the request and cannot unreasonably refuse consent.
There may still be legitimate reasons why a pet cannot be permitted. For example, restrictions within the superior lease of an apartment building may prevent certain animals from being kept at the property.
A Right to Rent check establishes whether you have the legal right to rent residential property in England.
Landlords and letting agents must carry out the appropriate check before the tenancy begins. Depending on your circumstances, this may involve checking eligible documents or using the Home Office's online Right to Rent service.
Being an international tenant does not necessarily prevent you from renting a property in London, but you will need to demonstrate your Right to Rent.
Yes, depending on the landlord's requirements and the outcome of your referencing.
A guarantor may be requested where a prospective tenant does not meet the required affordability or referencing criteria. This can be particularly relevant to students, people relocating to the UK or tenants without an established UK financial history.
Speak to us about your circumstances when making an enquiry so we can explain the requirements for the particular property.
For most assured periodic tenancies under the rules applying from 1 May 2026, tenants can end their tenancy by providing at least two months' notice.
Your notice should be given in writing and comply with the requirements applicable to your tenancy. Always check your tenancy agreement and speak to your letting agent or landlord before serving notice if you are unsure.
Under the Tenant Fees Act, landlords and letting agents in England can only require certain permitted payments. These may include:
Most other administration and tenancy-related fees cannot be charged to tenants.
For full details of the fees that may apply when renting with CHBL, please refer to our Tenant Fees Guide:
When letting your property with CHBL, fees and charges will vary depending on the service you choose and any additional services required.
For a full breakdown of our fees and charges, please visit our Fees & Charges page.
Yes. CHBL can assist landlords with the letting and ongoing management of their property. The exact service provided will depend on the management package you choose. For full details of CHBL's services, fees and charges, please refer to the relevant pages below.
Please leave your message here, and a member of our team will get back to you within 24 hours. Alternatively, you can reach us at info@chbl.uk or call us at 0203 949 8888.
International House, 1 St. Katharine's Way
London, E1W 1UN
