Location: International House, St Katharine Docks, London E1W (Office-Based)
Sector: Residential Lettings, Property Management & Compliance
Salary: £30,000–£35,000 per annum + Quarterly Performance Bonus
Experience Required: Minimum 3 years in residential lettings progression or property management
Reports to: Lettings Manager
Assistant Lettings Manager Job Opportunity in London
CHBL (Crown Home Buying & Letting) is looking for an experienced, highly organised and proactive Assistant Lettings Manager to join our London real estate team, based in St Katharine Docks.
This is an opportunity for an experienced residential lettings professional with a strong understanding of London's property market, tenancy progression, lettings compliance and landlord and tenant relationship management.
The role focuses on overseeing the complete lettings progression process, from agreed offer through to tenant move-in, ensuring that every tenancy is handled efficiently, accurately and in accordance with applicable legislation.
The successful candidate will take ownership of lettings administration, tenant referencing, tenancy agreements, regulatory compliance, tenancy renewals, rent reviews and first-line complaint resolution.
You will work closely with the Lettings Manager, lettings negotiators and property management team to maintain high operational standards, deliver excellent service to landlords and tenants, and support the continued growth of CHBL's residential lettings portfolio.
This position offers a clear career progression opportunity for an experienced lettings professional looking to develop into a Lettings Manager role.
Key Responsibilities
Lettings Progression & Tenancy Management
- Take ownership of the complete lettings progression process, from agreed offer through to tenancy commencement and tenant move-in.
- Maintain and implement lettings progression procedures, checklists and internal processes to ensure consistency and efficiency.
- Coordinate tenant referencing, Right to Rent checks, holding deposits, tenancy agreements, deposit registration and property check-ins.
- Ensure every tenancy progresses within agreed deadlines, with all required documentation completed accurately and on time.
- Review tenant referencing reports, tenancy agreements and supporting documents for accuracy and completeness before submission to landlords.
- Liaise with landlords, tenants, lettings negotiators, referencing providers and other relevant parties throughout the lettings process.
- Ensure tenancy agreements accurately reflect agreed terms and comply with applicable legislation.
- Coordinate tenancy commencement arrangements, including inventory appointments, check-ins, key collection and required documentation.
- Maintain accurate tenancy records and ensure all relevant information is recorded within the company's property management and CRM systems.
- Identify and resolve potential delays or issues during the lettings process, escalating matters where necessary.
Lettings Compliance & Regulatory Requirements
- Maintain a strong working knowledge of UK residential lettings legislation, including the Renters' Rights Act, Tenant Fees Act and tenancy deposit protection requirements.
- Ensure all new tenancies comply with applicable legal and regulatory requirements.
- Apply the correct tenancy agreements and procedures for assured periodic tenancies (APT) and tenancies outside the assured tenancy regime, where applicable.
- Verify that all required property compliance documentation is valid and available before tenancy commencement, including gas safety certificates, Energy Performance Certificates (EPCs), electrical safety reports and other applicable documentation.
- Ensure tenancy deposits are protected within statutory deadlines and prescribed information is provided correctly and on time.
- Oversee Right to Rent checks and ensure appropriate records are maintained.
- Monitor relevant legislative changes and support the implementation of updated lettings procedures and documentation.
- Identify potential compliance risks and take proactive steps to resolve issues before they affect landlords, tenants or tenancy commencement.
- Maintain accurate and organised compliance records across the residential lettings portfolio.
Landlord & Tenant Relationship Management
- Act as a key point of contact for landlords and tenants throughout the lettings progression process.
- Provide regular updates to landlords regarding tenant referencing, tenancy documentation, compliance requirements and expected move-in dates.
- Manage tenancy renewals, rent reviews and related administration in accordance with applicable legislation and company procedures.
- Develop and maintain strong, professional relationships with landlords, tenants and external service providers.
- Handle first-line landlord and tenant complaints professionally, calmly and efficiently.
- Resolve routine disputes and challenging situations independently, while escalating serious or complex matters to the Lettings Manager with a recommended solution.
- Maintain high standards of communication, professionalism and customer service.
- Support landlord retention by ensuring a reliable, transparent and efficient lettings experience.
Rent Guarantee, Guarantor Claims & Financial Administration
- Manage rent guarantee insurance and guarantor claims where required.
- Notify insurers or guarantors of relevant arrears or claims in accordance with applicable policy terms and procedures.
- Prepare accurate rent arrears statements, supporting evidence and relevant tenancy documentation.
- Monitor the progress of claims and follow up with insurers, guarantors and other parties through to resolution and payment where applicable.
- Ensure all lettings fees, charges and agreed financial terms are recorded accurately for every tenancy.
- Liaise with the Lettings Manager and relevant colleagues regarding outstanding payments, arrears and financial discrepancies.
- Maintain accurate records of claims, correspondence and financial administration.
Team Support, Pipeline Management & Reporting
- Support the Lettings Manager in overseeing the day-to-day operations of the residential lettings department.
- Deputise for the Lettings Manager when required, assisting with operational decisions, tenancy progression and team coordination.
- Work closely with lettings negotiators to ensure a smooth transition from agreed offers to completed tenancies.
- Maintain an accurate and up-to-date lettings progression pipeline.
- Monitor outstanding referencing, compliance documentation, tenancy agreements and move-in requirements.
- Provide weekly reports to the Lettings Manager covering tenancy progression, upcoming move-ins, outstanding compliance matters, complaints and operational issues.
- Identify opportunities to improve lettings administration, internal processes, compliance controls and customer service.
- Ensure all tenancy records, client communications and follow-up actions are maintained accurately within company systems.
- Support the department in achieving its operational objectives and maintaining high service standards.
- Undertake other reasonable responsibilities within the scope of the role, as agreed with the Lettings Manager.
Performance Targets & KPIs
As an Assistant Lettings Manager at CHBL, your performance will be assessed against agreed operational and service standards, including:
- Speed and efficiency of tenancy progression from agreed offer to move-in.
- Accuracy and completeness of tenant referencing reports and tenancy agreements.
- Compliance with applicable lettings legislation and internal procedures.
- Timely completion of tenancy deposit protection and prescribed information requirements.
- Accuracy and maintenance of tenancy documentation and compliance records.
- Effective management of tenancy renewals, rent reviews and outstanding administrative matters.
- Resolution of landlord and tenant complaints.
- Quality and consistency of landlord and tenant communication.
- Accuracy of lettings fees, financial records and claims administration.
- Quality of pipeline management, reporting and support provided to the Lettings Manager.
- Contribution to the overall efficiency and performance of the lettings department.
Specific targets and performance expectations will be agreed with the successful candidate.
Skills, Experience & Requirements
Essential Requirements
- Minimum 3 years' experience in residential lettings progression, lettings administration or property management, ideally within Central London or Prime Central London.
- ARLA Propertymark Level 3 qualification, or willingness to complete the qualification within six months of joining.
- Strong knowledge of UK residential lettings legislation, including the Renters' Rights Act, Tenant Fees Act, tenancy deposit protection and Right to Rent requirements.
- Proven experience managing residential tenancies from agreed offer through to move-in.
- Experience coordinating tenant referencing, tenancy agreements, compliance documentation and deposit registration.
- Previous experience handling rent guarantee insurance or guarantor claims.
- Strong understanding of tenancy renewals, rent reviews and landlord and tenant responsibilities.
- Exceptional attention to detail, with the ability to identify errors, discrepancies and compliance risks.
- Excellent written and spoken English, with strong communication and interpersonal skills.
- Confidence in handling difficult conversations, complaints and disputes with landlords and tenants.
- A professional, firm but positive approach to problem-solving and client relationships.
- Strong organisational skills, with the ability to manage multiple tenancies and competing deadlines.
- Experience using property management software, CRM systems and Microsoft Office applications.
- Ability to work independently, take ownership of responsibilities and maintain high standards under pressure.
- A proactive, reliable and solutions-focused approach to daily operations.
Desirable Skills & Experience
- Experience working within a boutique residential estate agency or Prime Central London lettings business.
- Experience managing luxury residential properties, new-build apartments or investment properties.
- Previous experience supporting or deputising for a Lettings Manager.
- Experience working with overseas landlords or international property investors.
- Familiarity with tenancy management and lettings progression software.
- Additional ARLA Propertymark or property management qualifications.
- Experience improving internal lettings procedures, compliance checklists and operational workflows.
- Demonstrable leadership potential and an interest in progressing into a lettings management position.
Salary, Bonus & Career Progression
- Basic Salary: £30,000–£35,000 per annum, depending on experience and qualifications.
- Performance Bonus: Quarterly performance-based bonus linked to tenancy progression efficiency, documentation accuracy, regulatory compliance and complaint handling.
- Career Progression: Clear opportunity to progress into a Lettings Manager position based on performance, experience and leadership capabilities.
- Location: International House, St Katharine Docks, London E1W (Office-Based).
Why Join CHBL?
This role offers the opportunity to develop your career within a boutique London residential estate agency specialising in high-quality properties and professional landlord services.
You will play an important role in overseeing the lettings progression and compliance process, ensuring that every tenancy is managed efficiently, professionally and in accordance with applicable legislation.
Working closely with the Lettings Manager, you will gain greater responsibility for departmental operations, landlord and tenant relationships, compliance management and team coordination.
The position is particularly suited to an experienced Senior Lettings Administrator, Lettings Progressor, Lettings Compliance Officer or Property Manager looking to take the next step into an Assistant Lettings Manager position.
With a clear pathway towards becoming a Lettings Manager, this is an opportunity to develop your leadership capabilities while contributing directly to the continued growth and success of CHBL's residential lettings business.
Apply for the Assistant Lettings Manager Position
If you have experience in London's residential lettings market, possess strong knowledge of lettings compliance and enjoy managing tenancy progression while delivering excellent customer service, we would like to hear from you.
Apply to join CHBL as an Assistant Lettings Manager in London.
Submit your CV to info@chbl.uk along with a brief introduction outlining your experience in residential lettings progression, property management, tenancy compliance and landlord and tenant relations.
