Landlord Guide
Our staff are always up-to-date with all aspects of the lettings industry and will assist you in finding the right tenant in a timely manner.
Landlord Guide

Property visit/market appraisal
We will visit your property and offer a free rental valuation. We will also advise you on the best practice for successfully marketing and letting your property. In addition, we can provide interior design advice and furniture installations if necessary. 

Instructing Crown Home Buying and Letting
On instruction, we will ask you to:

  • review and sign our Terms and Conditions 
  • provide us with your ID, proof of address and proof of ownership.
  • advise concierge that we are authorised to act as your letting and managing agent.
  • provide us with current tenant/agent contact details (if applicable).
  • apply for NRL1 (Non Resident Landlord Number) number if you are an overseas landlord (let us know if you require our assistance). For further information you can click on the link below:


We will arrange to have professional photos taken and floor plans of the property drawn up, which CHB will pay for. 
Your property will then be marketed on various property search portals. We will also invite other letting agencies to assist in marketing your property where necessary.
We will deal with all applicant enquiries, conduct viewings and provide regular feedback to you on a weekly basis. 

Negotiating offers
We will present to you all reasonable offers and assist you in achieving the best possible rental price based on current stock supply, tenant profile, move in date and payment terms.

Holding Deposit
Once you have accepted the offer, the tenant will pay a holding deposit equivalent to 1 week’s rent.  There will be 15 days to complete the referencing and sign the agreement (this period can be extended on the mutual agreement by both parties required)

We will instruct a third-party referencing company to carry out reference checks on the tenant and their guarantor if applicable. This will include:

  • adverse data/ CCG/credit score etc.
  • employment history (financial affordability)
  • rental history

A reference report will then be presented for your approval. If required,  you can obtain rental guarantee and legal protection insurance. Please refer to our Terms and Conditions for more information.

Tenancy Agreement 
We will draft the Tenancy documents for you and your tenant to review and sign. 


Move in funds
The tenant will pay up to 6 weeks deposit depending on the annual rent and first rental payment in advance. We will register deposit funds with Deposit Protection Scheme (DPS).

Preparation of your property for the new tenancy
We will visit your property to ensure the apartment is in good order. If required, we will arrange maintenance, cleaning and relevant Health and Safety checks. 
Inventory and Check-in
We will organise an independent inventory clerk to prepare an inventory report and schedule of conditions, of which a copy will be sent to you and the tenant to review and accept. Meter readings will be taken at the time of the inventory check. 

Meeting of the tenant and handover of keys 
We will meet the tenant and explain how everything works in the property and provide them with all relevant information regarding utilities, suppliers and general building rules.

Your statement 
We will send you the first statement detailing the rental income and all expenditure associated with this tenancy and remit any funds within 5 working days.  
Thereafter, each time we receive the rent from your tenant, we will send you a statement and remit the rental funds within 5 working days. 

Utilities and Block managing agents
We will advise all utility suppliers about the new tenancy and request final bills to be sent to us on your behalf (for any void period). At this stage, if you would like us to receive ground rent and service charge invoices on your behalf, you will be required  to notify the block managing agent to authorise us to act on your behalf (we will provide you with necessary template and contact details)


Day to day management
We will advise the tenant to contact us for any matters relating to the property, including any repair issues and emergencies that they may have. We will liaise with contractors in the event any repairs might be required during the tenancy and provide you with any updates.
We will send you a property visit report every six months and highlight anything that requires attention.
We will ensure your property complies to all current health and safety legislation.


Three months before the tenancy ends, we will contact you and the tenant to discuss the renewal of the tenancy. We will appraise the property based on the current market condition and will negotiate the best rent possible. Once a mutual agreement is reached, we will prepare renewal documents for both parties to sign. 


End of tenancy 
Once we received notice from the tenant to terminate the tenancy, we will contact you to discuss the marketing of the property. The tenant will be provided with the end of tenancy requirements.   
We will arrange an independent inventory clerk to do inventory check-out report. 
A further visit to the property will be organised to do a final check and prepare the property for future marketing.


Return of deposit 
We will review the check-out report and negotiate on your behalf for any charges to be deducted from the tenant’s deposit. Once both parties agree, the deposit funds will be returned from DPS accordingly.


(All fees and charges are subject to VAT at prevailing rate)

----- LONG LET (6 MONTHS OR MORE) -----
Letting and renewal service
9% (10.8% inc VAT)
Letting, renewal and management service
12% (14.4% inc VAT)
Management only service
5% (6% inc VAT)
Letting service
16% (19.2% inc VAT)
Letting and managed service
20% (24% inc VAT)
Land registry check
£4.00 (£4.8 inc VAT)
Tenancy paperwork
£80 (£96 inc VAT)
Tenant /guarantor reference check per person
£15 (£18 inc VAT)
Paperwork for renewing a tenancy
£40 (£48 inc VAT)
Cancelling a tenancy before a tenant moves in
£150 (£180 inc VAT)
Arrangement Fee for Local Authority License
£100 (£120 inc VAT)
Attending at formal proceedings
£100 (£120 inc VAT)
Deposit transfer to landlord or another agent during the tenancy
£50 (£60 inc VAT)
Sending a CHAPS payment in the UK
£25 (£50 inc VAT)
Transfer rent to an overseas account
£25 (£50 inc VAT)
Rent guarantee and legal protection insurance
1% of annual rent
Purchase of the property by the tenant
2% of the property sales price
Inventory check-in (depends on the size of the property)
£120 - £200 (£144- £240 inc VAT)
Inventory check-out (depends on the size of the property)
£120 - £200 (£144- £240 inc VAT)
Pre-tenancy cleaning (depends on the size of the property)
£80 - £200 (£96 - £240 inc VAT)
Sandringham House / 1 Bedroom
£2,730 PCM
New Notice Period Legislation from 1st October 2021
Industry News
What to do in London this summer
Everything You Need to Know about Wimbledon Championships