Landlord Guide
Our staff are always up-to-date with all aspects of the lettings industry and will assist you in finding the right tenant in a timely manner.
Landlord Guide

Property visit/market appraisal
We will visit your property and offer a free rental valuation. We will also advise you on the best practice for successfully marketing and letting your property. In addition, we can provide interior design advice and furniture installations if necessary. 

Instructing Crown Home Buying and Letting
Once instructed, we will ask you to:

  • review and sign our Terms and Conditions 
  • provide us with your ID, proof of address and proof of ownership.
  • advise concierge that we are authorised to act as your letting and managing agent.
  • provide us with current tenant/agent contact details (if applicable).
  • apply for the NRL1 (Non Resident Landlord Number) number if you are an overseas landlord (let us know if you require our assistance). For further information please visit the government website HERE

If the property is a new build and if you request, once the property has been completed, Crown Home Letting can assist with the completion and handover from the developer by checking the property for any snagging issues.

We will arrange to have professional photos taken and floor plans of the property drawn up, which Crown Home Buying & Letting (CHBL) will pay for. In addition, we will film an in-depth property video tour where if necessary we will also dress the property with accessories, this will also be posted on our YouTube channel.
Your property will then be marketed on various property search portals including our website and Rightmove, the UK's leading property search portal.
We will deal with all applicant enquiries, conduct viewings and provide regular feedback to you on a weekly basis. 


Negotiating offers
We will present to you all offers and assist you in achieving the best possible rental price based on current stock supply, tenant profile, the applicants' move-in date and payment terms.

Holding Deposit
Once you have accepted the offer, the tenant will pay a holding deposit equivalent to 1 week’s rent. There will be 15 days to complete the referencing and sign the agreement (this period can be extended on the mutual agreement by both parties required).

We will instruct a third-party referencing company to carry out reference checks on the tenant and their guarantor if applicable. This will include:

  • adverse data/CCG/credit score etc.
  • employment history (financial affordability)
  • rental history

A reference report will then be presented to you for your approval. If required, we can assist you with obtaining a rental guarantee and legal protection insurance. Please refer to our Terms and Conditions for more information.

Tenancy Agreement 
We will draft the tenancy documents for you and your tenant to review and sign. 

Move-in funds
The tenant will pay between 5-6 weeks security deposit, depending on the annual rent, and the first rental payment in advance. We will register deposit funds with Deposit Protection Scheme (DPS).

Preparation of your property for the new tenancy (if the property is managed by CHBL)
We will visit your property to ensure the apartment is in good order. If required, we will arrange maintenance, cleaning and relevant Health and Safety checks. 
We will organise an independent inventory clerk to prepare an inventory report and schedule of conditions, of which a copy will be sent to you and the tenant to review and accept. Meter readings will be taken at the time of the inventory check. 

Meeting the tenant and handover of the keys (if the property is managed by CHBL)
We will meet the tenant and explain how everything works in the property and provide them with all relevant information regarding utilities, suppliers and general building rules.

Your statement 
We will send you the first statement detailing the rental income and all expenditure associated with this tenancy and remit any funds within 3 working days.  
Thereafter, each time we receive the rent from your tenant, we will send you a statement and remit the rental funds within 3 working days. 

Utilities and block managing agents (if the property is managed by CHBL)
We will advise all utility suppliers about the new tenancy and request final bills to be sent to us on your behalf (for any void period). At this stage, if you would like us to receive ground rent and service charge invoices on your behalf, you will be required to notify the block managing agent to authorise us to act on your behalf (we will provide you with the necessary template and contact details).

Day to day management (if the property is managed by CHBL)
We will advise the tenant to contact us for any matters relating to the property, including any repair issues and emergencies that they may have and provide an out of hours emergency contact number for non-business times. We will liaise with contractors in the event any repairs might be required during the tenancy and provide you with any updates.
We will send you a property visit report every six months and highlight anything that requires attention.
We will ensure your property complies with all current health and safety legislation.

Three months before the tenancy ends, we will contact you and the tenant to discuss the renewal of the tenancy. We will appraise the property based on the current market conditions and will negotiate the best rent possible. Once a mutual agreement is reached, we will prepare renewal documents for both parties to sign. 

End of tenancy (if the property is managed by CHBL)
Once we received notice from the tenant to terminate the tenancy, we will contact you to discuss the re-marketing of the property. We will liaise with the tenant about the end of tenancy arrangements.
We will arrange an independent inventory clerk to do an inventory check-out report. 
A further visit to the property will be organised to do a final check and prepare the property for future marketing.

Return of deposit (if the property is managed by CHBL)
We will review the check-out report and negotiate on your behalf for any charges to be deducted from the tenant’s deposit (if applicable). Once both parties agree, the deposit funds will be released from DPS.


(All fees and charges are subject to VAT at prevailing rate)

----- LONG LET (6 MONTHS OR MORE) -----
Letting and renewal service
9% (10.8% inc VAT)
Letting, renewal and management service
14% (16.8% inc VAT)
Management only service
5% (6% inc VAT)
Land registry check
£4.00 (£4.8 inc VAT)
Tenancy paperwork
£80 (£96 inc VAT)
Tenant /guarantor reference check per person
£15 (£18 inc VAT)
Paperwork for renewing a tenancy
£40 (£48 inc VAT)
Cancelling a tenancy before a tenant moves in
£150 (£180 inc VAT)
Arrangement Fee for Local Authority License
£100 (£120 inc VAT) (plus cost of the license)
Attending at formal proceedings
£200 (£240 inc VAT)
Deposit transfer to landlord or another agent during the tenancy
£50 (£60 inc VAT)
Sending a CHAPS payment in the UK
£25 (£50 inc VAT)
Transfer rent to an overseas account
£25 (£50 inc VAT)
Rent guarantee and legal protection insurance
1% of annual rent
Preparing documentation for deposit dispute/adjudication
£100 + VAT (£120 inc VAT)
Pre-let/Post purchase Service (if we are not managing your Property)
£500 + VAT
Arranging for the Gas Safety Record prior to a tenancy (if we are not managing your Property)
£50 + VAT (£60 inc VAT) (plus cost of the actual check)
Arranging for an electrical Portable Appliance Test prior to a tenancy (if we are not managing your Property)
£50 + VAT (£60 inc VAT) (plus cost of the actual check)
Arranging for an electrical installation check prior to the start of the tenancy (if we are not managing your Property)
£50 + VAT (£60 inc VAT) (plus cost of the actual check)
Inventory check-in (depends on the size of the property)
£120 - £300 (£144- £360 inc VAT)
Inventory check-out (depends on the size of the property)
£120 - £300 (£144- £360 inc VAT)
Pre-tenancy cleaning (depends on the size of the property)
£80 - £500 (£96 - £600 inc VAT)
Hampton Tower / 2 Bedrooms
£3,683 PCM
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