Privacy Policy


At Crown Home Buying & Letting (CHBL) we are committed to protecting and preserving the privacy of our clients and customers when providing personal information as a result of visiting our website or communicating with us in any way.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you.
Our Privacy Policy should be read in conjunction with our terms of website use and our Cookie policy. We do occasionally update this Policy so please review this Policy from time to time.

The sources of information that we collect

The personal information that we collect from you may come from a number of sources, including:

  • Information that we collect from you directly when you contact our office
  • Information you provide by filling out the online enquiry or booking forms of our website
  • Information that we collect when you visit our site, through the use of cookies. A cookie is a small text file that is sent from the website to your computer. It contains information about you as a user on the website (including your IP address)

The type of information that we collect from you

The personal information we collect from you will vary depending on how and why you contact us and which of our services you use. The personal information we collect might include your name, address, telephone number, email address, IP address, which pages you may have visited on our website and when you accessed them.

Reasons for holding your data

The law requires us to have a lawful basis for holding your personal data. We may hold your data for a number of reasons.
The lawful bases which we rely on to collect and hold your personal data are the following:

  • In order for us to fulfil any contract that we have with you
  • In order for us to comply with any legal obligation on us
  • In order for us to pursue our legitimate interests
  • In addition, there may be occasions when we hold data purely on the basis that you have consented to this

Use of your information

The information we collect may be used for some or all of the following

  • To contact you by post, telephone or email
  • To understand your needs and how they may be met
  • To maintain our records in accordance with applicable legal and regulatory obligations
  • To process financial transactions from or to you
  • To provide you with information relating to our website, products or services that you request from us
  • To provide you with information on other products that we feel may be of interest to you
  • To meet our contractual obligations to you
  • To notify you about any changes to our website, including improvements and service or product changes that may affect our website

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously.
If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.

Storing your personal data and security

We take all reasonable steps to ensure the security of your information. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Disclosing your information

We will not sell or rent your information to third parties nor will we share your information with third parties for marketing purposes unless we have sought your consent beforehand.

Where applicable, we may disclose your personal information to third parties:

  • If you have asked us to do so
  • When we are legally required to disclose your information
  • To assist fraud reduction and minimise credit risks

Third-Party Links

You may find links to third-party websites and social media (such as Linkedin, Instagram and Facebook) on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. Please see the full cookies policy here:

Data retention

The personal data we hold on you will be retained no longer than necessary. However, when we have acted for you it may be necessary to retain information beyond our contractual relationship in order to satisfy the requirements of our insurers. Typically this could be for at least six years after we have ceased acting for you.

Your rights

  • You have the right to request a copy of the personal information we hold about you
  • You may ask us to correct any personal information we hold about you that you believe to be incorrect
  • You have the right to ask us to delete your information in certain circumstances
  • You have the right to ask us to restrict how you use your personal information while waiting for us to investigate or deal with another request
  • You have the right to withdraw your consent for the use of your data when such data has previously been provided with your consent

Changes to our privacy notice

We keep this privacy notice under regular review and will update this website promptly with any changes.

Contacting us

If you have any questions or queries relating to this Privacy Policy then please contact us at or +44 (0) 207 903 6881

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